“24/7, you could pick up any desk phone and talk to an angry customer.” Reid Hoffman describes PayPal’s strategy in ignoring a massive fire like customer service in order to get ahead of the problem.
Watch the full talk.
92Y needs your help
Many of you have asked how you can help 92Y as we face tremendous financial losses due to COVID-19. You can help sustain our beloved institution and support the creation of new, online programming that will bring comfort and inspiration to our community. Thank you.