Reid Hoffman on why PayPal ignored angry customers in its early years - 92Y, New York

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Reid Hoffman on why PayPal ignored angry customers in its early years

Oct 10, 2018

“24/7, you could pick up any desk phone and talk to an angry customer.” Reid Hoffman describes PayPal’s strategy in ignoring a massive fire like customer service in order to get ahead of the problem.

Watch the full talk.

Categories: Business & Finance
Tags: Reid Hoffman