Need Help? X

Call Customer Service at 212.415.5500
or email

Account Lookup

Help me locate my account

If you receive mailings from us, you may already have an account.
If your account already exists, we may be able to help you find it, even if you don't remember any of the login details. We need your Patron ID number, which you may have on a ticket stub or a correspondence from us. In addition, please provide your phone number and your ZIP/postal code that you may have used to register with us.

(ex. 555-555-5555)


If you have not provided us with your phone number or address, or if you are experiencing problems, please contact Customer Service at 212.415.5500 during regular hours of operation or email.

Reset my account by email

EMAIL RECOVERY: Enter your email below. You will receive an email from us. Follow the instructions in the email to gain access to your account.

Add the above email address to your address book so you will receive our emails.
How to Find Your Patron ID

Your Patron ID number is printed on your ticket, and any other written correspondence from us.

On Your Ticket Image

Ticket Image

On an Address Panel

Address Panel