Policies

Note to our patrons: Please arrive at least one half hour prior to curtain time to allow for possible security procedures. Please do not bring large bags or packages.

 

Ticket Policies

Programs, prices and dates are subject to change. There are no refunds unless 92Y cancels an event. If you are unable to use your tickets, you may turn them in to the Box Office up to three hours prior to performance as a tax-deductible contribution. In the case of a postponed or rescheduled event, 92Y is not required to offer refunds if the event is rescheduled within 12 months of the original date. No cash refunds.

Premium Access General Admission Seats

Premium Access gives you entry to the hall before regular ticket holders—you'll be among the first to choose your seats in our unreserved venue. Act fast! Premium Access tickets are limited.

To enjoy this benefit, Premium Access ticket holders must arrive at least 30 minutes prior to the start of the event. After general seating begins, all seating is open and available on a first-come, first-seated basis.

Group Sales

Groups of 10 or more receive a 15% discount on advance ticket purchases for concerts, lectures, literary readings and dance programs.

Ticket Service Fee

Tickets to events are subject to a $5.00 service fee per ticket or subscription if purchased by phone, mail or fax. A 25% discount applies to online orders. Please remember to bring your ticket to every performance. There is a $2 service fee to replace a ticket.

Waiting List

92Y offers a courtesy Waiting List for sold out events and classes. Patrons added to a Waiting List online or via the Box Office will be asked for the best number to reach them during the day. Tickets may become available at any time before the event. Once we call a patron on our Waiting List, each patron has 24 hours to return our call and purchase tickets. Patrons who do not claim their tickets during this period will forfeit their place on the Waiting List. All Waiting Lists expire three days prior to the event.

Cancellation Line

92Y offers a courtesy Cancellation Line, which forms in the 92Y lobby on the day of the event. Should tickets become available, they will be offered on a first-come, first-served basis. No preference will be given to patrons in the Cancellation Line who were previously on the Waiting List for the event.

Senior Rush Tickets

Senior (62+) Rush Tickets may be available one hour before curtain at a significantly discounted price. All offers are subject to availability. Restrictions apply.

 

Registration Policies

92Y reserves the right to cancel classes and workshops and to change scheduling. 92Y further reserves the right to substitute instructors or speakers when warranted. Please note that, when cancellations or changes occur, they are often made within one to three days of the program start date. If your program is cancelled, 92Y will make every effort to notify you by telephone or email. For cancelled programs, 92Y will do everything possible to help you find a substitute program; however, when this is not possible, you will receive a 100% refund of the cost of the program. Please register early to help ensure that programs proceed as scheduled.

Confirmation Letters

Your class ID, included in all confirmation letters, is required for admission to all classes and workshops. Please have your class ID with you at all times. If you do not receive one, please contact the Box Office. There is a $2 replacement fee to reissue each class ID.

When applicable, you will also be given a calendar indicating days that your program will not be held. Please keep it for reference, as this calendar may not necessarily conform to 92nd Street Y's published holiday schedule.

We may ask for contact information for every person attending a program, in addition to the ticket purchaser.

We may be required to ask this information for one of three reasons:

  • By request of the instructor, the program requires a complete attendee roster.
  • The class must be purchased with a partner and requires the names of both attendees.
  • Certain high profile events may have security restrictions that require us to collect full names and email addresses of all patrons attending. Please be aware that a valid photo ID corresponding to the name provided may be required for entry.

Your privacy is important to us. At 92Y, we are fully committed to protecting your privacy.

Registration Processing Fee

Classes and workshops are subject to a processing fee based on the total dollar amount of your purchase. Please visit 92Y.org for the table of fees. The fee is payable via all methods of purchase. A 25% discount applies to online orders.

Refund Policy for Classes, Workshops and Outings

92nd Street Y is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, emergencies or other events beyond our control.

There are no refunds for outings, classes or workshops that meet fewer than three times per semester.

If you are unable to attend, you may contact Customer Service prior to the first date for a receipt that enables you to claim your contribution as a tax-deductible gift.

Unless otherwise noted in program description, the following schedule applies to programs which meet three times or more per semester:

  • To receive a 100% refund, written request must be received 2 weeks prior to the first session.
  • To receive a 75% refund, written request must be received at least one day prior to the first session.
  • To receive a 50% refund, written request must be received at least one day prior to the second session.
  • After that, refunds cannot be granted.

All refund requests must be submitted in writing to Customer Service. Refunds are computed from the date written notice is received.

To receive a refund, you must enclose the original of your confirmation letter.

Please allow three to four weeks for processing of your refund request. Processing fees, membership fees, auditions fees and class or exercise cards are not refundable. No cash refunds.

Scholarship Assistance

Scholarship assistance is available for those who need financial support to participate in 92Y programs and activities. Applications can be obtained in person at Customer Service or by contacting Scholarship Services at 212.415.5699.

 

General Policies

Payment

Full payment is required for all orders. 92Y accepts Visa, Mastercard and American Express, as well as checks and money orders made payable to “92nd Street Y.” There is a $20 fee for returned checks. Prices for 92Y events, classes and excursions can change throughout the season and may be based on availability. All programs prices and dates are subject to change.

Parental Responsibilities

Supervision is available only at program locations during program hours. Parents are responsible for notifying appropriate staff of a child’s absence, late arrival, early or late pickup and any special circumstances relating to arrival or departure. 92Y does not accept responsibility at any other time.

92nd Street Y Responsibilities and Practices

Cell phones and pagers must be turned off during events.

Latecomers will be admitted during appropriate intervals in the program.

92nd Street Y is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, emergencies or other events beyond our control.

92nd Street Y reserves the right to remove from its premises or exclude from membership or activities anyone, in its sole discretion, it deems necessary. This includes, but is not limited to, anyone who disrupts or threatens to disrupt the program or other audience members, and/or refuse entry to anyone who fails to abide by the institution's rules and practices.

92nd Street Y does not assume responsibility for the accuracy or validity of any analysis, advice or recommendations communicated or provided by any speaker at a lecture, seminar or workshop, or other related group or assembly, and reliance thereon is entirely at the risk of the user.

92nd Street Y performances and classes may be recorded for archival and/or other purposes. Such recording or photographing may include pictures of the audience, individuals in the audience or class participants. Your attendance in the audience or at a class shall be deemed your consent to appear in such programming and/or photographs without compensation of any kind.

All guests, employees and residents may be asked to show ID when entering the building. All packages (including backpacks, bags and purses) are subject to inspection.

Food and drinks are not allowed in Kaufmann Concert Hall or Buttenwieser Hall.

Patrons are asked to respect the employees of 92Y as well as their fellow patrons. Foul language or physical contact directed at any 92Y employee or patron of 92Y will not be tolerated.

All those entering this facility must abide by the Security Staff's direction at all times.

All 92nd Street Y programs are subject to change or cancellation.

Code of Conduct

In an effort to provide an enjoyable, effective, safe and secure environment for all of our patrons and employees, everyone is expected to conduct themselves in a manner that respects others and does not impede, endanger, bully or harass anyone partaking in programs, classes, or services offered by the 92nd Street Y (92Y).

92Y expects everyone to conduct himself / herself, whether adult or child, in a manner that is in keeping with his/her level of development, maturity, and demonstrated capabilities with a proper regard for the rights and welfare of anyone everyone in the 92Y community.

92Y reserves the right and has sole discretion to expel or suspend anyone from his/her program, membership, or other 92Y programs if it is deemed that his/her actions have violated the 92Y Code of Conduct.

Updated: Aug 2012.

Commenting

92nd Street Y encourages you to leave questions for our guests and have open discussions on our site. We ask that you do not post comments or questions that contain obscene, indecent, or profane language; contain threats or defamatory statements; contain hate speech directed at race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability; or promote or endorse services or products. We reserve the right to remove comments and ban users who violate these guidelines.

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