| Note to our patrons: Please arrive at least one half hour prior to curtain time to allow for possible security procedures. Please do not bring large bags or packages. |
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| Ticket Policies |
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| Performers and programs are subject to change. There are no refunds unless the 92nd Street Y cancels an event. Tickets may be exchanged within the same series only, if available, or you may turn tickets in to the Box Office in exchange for a receipt that enables you to claim your contribution as a tax deductible gift. Please remember to bring your tickets to every performance. For reserved seats, exchanges or contributions may be done by phone by calling 212.415.5420. Unreserved tickets must be returned in person or by mail. Requests for exchange or contributions can only be done up to one hour before the event.
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| Latecomers will be admitted during appropriate intervals in the program. |
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| Duplicate tickets can be issued only for reserved seats, and may be requested by the original ticket purchaser. Proper ID is required. There is a $2 service charge for exchanges and replacement tickets. |
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| Registration Policies |
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| Confirmation Letters |
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| A confirmation letter is required for admission to all classes and workshops. If you do not receive one, please contact Customer Service at 212.415.5500 / email. Your class confirmation ID allows you to enter the building. Please have it with you at all times. There is a $2 replacement charge to reissue a confirmation ID. |
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| When applicable, you will also be given a calendar indicating days that your program will not be held. Please keep it for reference, as this calendar may not necessarily conform to the 92nd Street Y's published holiday schedule. |
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| Refund Policy for Classes, Workshops and Outings |
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| There are no refunds for outings, classes or workshops that meet fewer than three times per semester. |
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| If you are unable to attend, you may contact Customer Service prior to the first date for a receipt that enables you to claim your contribution as a tax-deductible gift. |
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| Unless otherwise noted in program description, the following schedule applies to programs which meet three times or more per semester: |
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To receive a 100% refund, written request must be received 2 weeks prior to the first session. |
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To receive a 75% refund, written request must be received at least one day prior to the first session. |
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To receive a 50% refund, written request must be received at least one day prior to the second session. After that, refunds cannot be granted. |
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| All refund requests must be submitted in writing to Customer Service. Refunds are computed from the date written notice is received. |
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| To receive a refund, you must enclose the original of your confirmation letter. |
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| Please allow three to four weeks for processing of your refund request. Processing fees, membership fees, auditions fees and class or exercise cards are not refundable. |
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| General Policies |
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| Payment |
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| Full payment is required upon placing your order. We accept cash, personal checks, money orders, as well as Visa, Mastercard and American Express. All checks must be drawn on US funds. There is a $20 charge for returned checks. |
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| Parental Responsibilities |
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| The 92nd Street Y does not accept responsibility for children except when under supervision of the appropriate employee. Supervision is available only at program locations during program hours. Parents are responsible for notifying appropriate staff of a child's absence, late arrival, early or late pickup and any special circumstances relating to arrival or departure. |
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| 92nd Street Y Responsibilities and Practices |
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| The 92nd Street Y is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, emergencies or other events beyond our control. |
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| All guests, employees and residents may be asked to show ID when entering the building. All packages (including backpacks, bags and purses) are subject to inspection |
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| Food or drinks are not allowed in Kaufmann Concert Hall or Buttenwieser Hall. |
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| Cell phones and pagers must be turned off during events. |
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| Patrons are asked to respect the employees of the Y as well as their fellow patrons. Foul language or physical contact directed at any Y employee or patron of the Y will not be tolerated. |
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| All those entering this facility must abide by the Security Staff's direction at all times. |
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| The 92nd Street Y reserves the right to remove from its premises or exclude from membership or activities, anyone, in its sole discretion, it deems necessary. This includes, but is not limited to, anyone who disrupts a program or anyone who fails to abide by the institution's rules and practices. |
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| The 92nd Street Y does not assume responsibility for the accuracy or validity of any analysis, advice or recommendations communicated or provided by any speaker at a lecture, seminar or workshop, or other related group or assembly, and reliance thereon is entirely at the risk of the user. |
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| 92nd Street Y performances and classes may be recorded for archival and/or other media purposes. Such recordings may include pictures of the audience or class, or of individuals in the audience or class. Your attendance in the audience or at a class shall be deemed your consent to appear in such programming without compensation
of any kind. |
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| All 92nd Street Y programs are subject to change or cancellation. |
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