 |
|
 |
What is the 92nd Street Y? |
|
|
Are you affiliated with the YMCA? |
|
|
Do I need to be a member to use the 92nd Street Y? |
|
|
What kinds of membership do you have? |
|
|
How do I order tickets for events? |
|
|
How do I register for classes? |
|
|
How do I make a contribution to the Y? |
|
|
What is the 92nd Street Y's relationship with 92YTribeca? |
|
|
More General Questions |
|
|
FAQs on Visitor Information |
|
|
FAQs on Tickets and Registration (includes online ordering) |
|
|
| back to top |
|
 |
|
| What is the 92nd Street Y? |
|
The 92nd Street Y is an organization that offers something for everyone.
At once a lecture hall, a performance space, a school, a health and fitness center and a community organization, the 92nd Street Y remains focused on its mission of enriching the lives of the people who pass through its doors. The Y serves over 300,000 people annually, from newborns to centenarians.
For more information about the mission and history of the 92nd Street Y, see About the Y. |
|
| back to top |
|
|
|
| Are you affiliated with the YMCA? |
|
| No. The 92nd Street Y is a member of the Jewish Community Centers Association of North America and is an agency of UJA-Federation. Our organization is not affiliated with the YMCA (Young Men's Christian Association) or linked to any of the programs or memberships they offer. |
|
| back to top |
|
|
|
| Do I need to be a member to use the 92nd Street Y? |
|
| The 92nd Street Y does not require membership. Everyone can take advantage of our exceptional programs in the arts and culture, Jewish life and education, health and fitness, personal development, travel, classes for adults, children and families, and much more. |
|
| back to top |
|
|
|
| What kinds of membership do you have? |
|
| The Y offers membership opportunities for some of its Centers and programs. You can choose to be a member of the May Center for Health, Fitness & Sport, the Parenting Center, the Unterberg Poetry Center or the 60+ Program. |
|
|
If you plan to frequent a Center or actively participate in a program, membership presents a more affordable way to do so. For example, the May Center offers over 100 free weekly exercise classes to all members and the Parenting Center entitles members to 20-50% discounts on parenting programs. |
|
|
Members receive access and privileges not only to the program or Center they join, but also throughout the entire organization. Benefits for all members include discounts on select classes and events, reserved seating at audience events, free use of the Buttenwieser Library, and much more. |
|
| Additional opportunities for club and other memberships are available as well. For more information, visit our Membership section. |
|
| back to top |
|
|
|
| How do I order tickets for events? |
|
| Tickets for all events can be ordered online, by phone (212.415.5500), fax (212.415.5788), in-person at the box office or by mail. |
|
| back to top |
|
|
|
| How do I register for classes? |
|
| Class registration can be handled online, by phone (212.415.5500), fax (212.415.5788), in-person at the box office or by mail. |
|
| back to top |
|
|
|
| How do I make a contribution to the Y? |
|
There are a number of ways to make a donation, and many areas in which we need assistance. Your support enables us to sustain and maximize our ability to serve to the widest audience possible with the highest quality of programs.
Make an online donation, join Friends of the Y or research other ways of giving in our Support the Y section.
For more information, please call 212.415.5483 / email. |
|
| back to top |
|
|
|
| What is the 92nd Street Y's relationship with 92YTribeca? |
|
| 92YTribeca offers innovative events and classes for New Yorkers in their 20s and 30s. Our new expansive, ground-floor location in the heart of Tribeca, at 200 Hudson Street, will open in fall 2008. Learn more about this new facility. |
|
| back to top |
|
|
|
| More General Questions |
|
| Do I need to be Jewish to participate in programs at the 92nd Street Y? |
|
| No. The 92nd Street Y reaches out to people of every race, ethnicity, religion, age and economic class. Anyone who walks through our doors may reap the benefits of our diverse programs. |
|
| Is there a schedule of events available online? |
|
| Yes. Our events calendar on the top navigation of every page on our website lists all Y events including concerts, performances, lectures and reading and allows you to check our programming schedule days, weeks and months in advance. |
|
| Are scholarships and financial assistance available for programs and events? |
|
| The 92nd Street Y welcomes everyone to take advantage of our programs regardless of economic circumstance. Limited scholarship funds are available to make participation possible for both children and adults who qualify based on financial need. For more information, see Scholarships. |
|
| Where can I find information about jobs at the 92nd Street Y? |
|
| The 92nd Street Y offers employment opportunities in many areas and we are often looking for talented, enthusiastic and capable individuals to join our organization. Look for full-time and part-time postings in our Jobs section. |
|
| Do you have biographical information about faculty or staff members at the Y? |
|
The 92nd Street Y is proud of the outstanding talent and achievements of its faculty and staff. A short biography is available for many instructors and program directors.
Go to Biographies Search. You can search for faculty alphabetically (by last name) or by subject. |
|
| Is it possible to rent facilities at the 92nd Street Y? |
|
Yes. Our building at Lexington Avenue at 92nd Street has facilities available for all kinds of events, concerts, rehearsals, birthday parties commercial photo shoots, meetings, classes and lectures.
Learn more about facilities rental. |
|
| back to top |
|
|
|
| FAQs on Visitor Information |
|
| How do I get to the 92nd Street Y? |
|
The Y's main facility is located at Lexington Avenue between 91st and 92nd Street on the Upper East Side of Manhattan.
Travel directions by subway, bus and car.
Please note that programs are sometimes offered in other locations. |
|
| Where is parking available near the 92nd Street Y? |
|
| Discount parking is available to Y patrons at the GGMC Garage on 92nd Street between 2nd and 3rd Avenues. Have your ticket validated at the Y Sales & Customer Service Center in the main lobby. |
|
| Do you have a seating chart of Kaufmann Concert Hall? |
|
Yes. View an interactive Seating Chart.
For more information about our venue, see Kaufmann Concert Hall. |
|
| What are your normal hours of operation and holiday schedule? |
|
| For a complete listing of hours for all Y locations and a complete holiday schedule, see General Information. |
|
| Are there wheelchair accessible seats in Kaufmann Concert Hall? |
|
| Yes. Kaufmann Concert Hall is equipped with wheelchair access locations and our main entrance at 92nd Street and Lexington is ramped for easy access. For tickets, please inform the box office that you will require a wheelchair seat and specify how many (if any) companions are in your party. For more information, see Accessibility. |
|
| back to top |
|
|
|
| FAQs on Tickets and Registration (includes online ordering) |
|
| Are there any processing fees or service charges for events and classes? |
|
Tickets to Y events (all catalog codes with a prefix of T) are subject to a $4 service charge per ticket/subscription. This fee does not apply to purchases made in person at the box office.
Classes and workshops are subject to a processing fee based on the total dollar amount of your purchase. This fee is payable via all methods of purchase.
If the total amount of your registration purchase (for classes, workshops and tours) is:
Up to $75, your fee is $7
From $75.01-$150, your fee is $12
From $150.01-$200, your fee is $17
From $200.01-$300, your fee is $22
From $300.01 and above, your fee is $27
For a limited time, ticket charges and processing fees are reduced by 50% for online purchases. |
|
| What is your refund policy for tickets? |
|
| There are no refunds unless the Y cancels an event. If you are unable to use your tickets, you may turn them in to the box office up to one hour prior to performance time in exchange for a receipt that will enable you to claim your contribution as a tax-deductible gift. |
|
| What is your refund policy for classes, workshops & tours? |
|
There are no refunds for tours, classes or workshops that meet fewer than three times per semester. If you are unable to attend, you may contact Customer Service prior to the first date for a receipt that will enable you to claim a tax-deductible contribution for your registration fee.
Unless otherwise noted, the following schedule applies to programs that meet three times or more per semester. |
|
|
To receive a 100% refund, written requests must be received at least two weeks prior to first session |
|
|
To receive a 75% refund, written requests must be received at least one day prior to first session |
|
|
To receive a 50% refund, written requests must be received at least one day prior to second session |
|
|
After that, refunds cannot be processed |
|
| For more information, see Refund Policy. |
|
| How do I apply membership discounts online? |
|
| If you are a member of the May Center, Unterberg Poetry Center, 60+ Program or the Parenting Center, submit your Patron Identification Number (PIN) after login in your profile and our system will automatically include your discount at checkout. |
|
| Where can I find my Patron Identification Number (PIN)? |
|
Your Patron Identification Number is numerical and ten characters in length (e.g.-0003560513). The easiest way to locate this is on the Y catalog you've received in the mail. On the first line (above your name) is the PIN number.
Note: If you picked up a catalog in person from the 92nd Street building lobby, this will not have your PIN number on it.
Patron Identification Numbers are also listed on the confirmation letter you receive after you register for a class or purchase tickets for an event.
If you can't locate your PIN number or need further assistance, please call 212.415.5500 / email. |
|
| For how long does my shopping cart hold an item? |
|
All items placed in your shopping cart will remain there for up to seven days. When you revisit our website, the same items from your previous visit will remain in your cart for easy access.
When you reserve space for any class or event, you will have 15 minutes to complete your transaction or be timed out. If you are timed out, the item will remain in your shopping cart but you will have to apply once again for a seating reservation or class enrollment. This practice allows all website visitors to have equal access to order Y events and classes online. |
|
| Are there special group rates available for concerts, performances and other events? |
|
The 92nd Street Y offers group discounts on advance ticket purchases to concerts, lectures, literary readings and dance programs, to name a few. Virtually anything (except classes) can be customized to fit the needs of the group purchasing tickets.
Groups of 10 or more enjoy a 15% discount.
To make group arrangements, contact the Group Sales Box office at 212.398.8383 or 800.223.7565, Monday — Friday, 9:00am-5:30pm. Please note that certain events may not qualify for a group rate. |
|
| What is priority registration? |
|
Priority registration puts you at the front of the line to register for new courses and events for an upcoming semester.
Individuals who have participated in Y programs over the past year in selected program areas, and those who have made contributions to the Y through Friends of the Y, are eligible.
Priority registration is normally mailed 2-3 weeks before a course catalog is available.
To find if you are eligible for Priority Registration, please contact 212.415.5420 / email. |
|
| Do you offer gift certificates? |
|
Gift certificates can be purchased online or in person at our Box Office.
Order a Gift Certificate online
Gift certificates can be used for classes, workshops, health & fitness memberships and all box office events. Certificate orders cannot be redeemed online at this time. For more information, call 212.415.5420. |
|
| My question still hasn't been answered. Who can I contact? |
|
| Check our directory for the appropriate department to refer your question or contact general information at 212.415.5500. |
