Have you ever reached an impasse with colleagues, clients, a family member or person on the street?

Have you sought a solution that was more satisfying, effective and empowering, but felt unable to take the next step? Using curiosity to understand the needs—and actions—of others can be the first step towards developing your effective response.

In this interactive session participants will learn how to navigate challenging conversations by practicing a four-step communication model that transforms critical communication barriers into opportunities for clarity, collaboration and action.

Brief Biography

Dian Killian, Ph.D., is a Certified Trainer with the international Center for Nonviolent Communication (CNVC), founder and director of The Center for Collaborative Communication (formerly known as Brooklyn Nonviolent Communication), and co-author of two books, Connecting Across Differences: A Guide to Compassionate, Nonviolent Communication and Urban Empathy: True Life Adventures of Compassion on the Streets of NY.

Also an executive coach, she is certified with the International Coaching Federation (ICF) and teaches Collaborative Communication as a visiting faculty member in the Coaching for Transformation program.

Dian has designed and led workshops in the US, Europe and Asia for diverse organizations including large NGOs, multinationals, and Fortune 100 companies, including New York University, the UN Development Program, Merck, Inc., Planetree, HCL Technologies (India), and Connect NY. She regularly teaches at the NY Open Center, Kripalu, the 92nd St Y, LifeLabs and the Omega Institute, and has co-led with Marshall Rosenberg, the creator of the NVC model, an International Intensive Training (IIT). She is widely known as a highly engaging, innovative and dynamic facilitator, bringing humor, warmth and insight to her coaching, training, and design.

Details & Ordering

  • How To Communicate with Difficult People

    Date: Wed, Mar 25, 2015, 7 pm

    Location: Lexington Avenue at 92nd St

    Venue: Classroom

    Price: from $30.00

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Individuals who have participated in 92nd Street Y programs over the past year in selected program areas, participants in certain memberships, and those who have made contributions of $500 or more to 92Y, are eligible to register for programs before they become available to the general public.

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