Have you ever reached an impasse with colleagues, clients, a family member or person on the street?
Have you sought a solution that was more satisfying, effective and empowering, but felt unable to take the next step? Using curiosity to understand the needs – and actions – of others can be the first step towards developing your effective response.
In this interactive session participants will learn how to navigate challenging conversations by practicing a four-step communication model that transforms critical communication barriers into opportunities for clarity, collaboration and action.
Dian Killian, Ph.D., is a Certified Trainer with the international Center for Nonviolent Communication (CNVC), founder and director of The Center for Collaborative Communication (formerly known as Brooklyn Nonviolent Communication), and co-author of two books, Connecting Across Differences: A Guide to Compassionate, Nonviolent Communication and Urban Empathy: True Life Adventures of Compassion on the Streets of NY.
Also an executive coach, she is certified with the International Coaching Federation (ICF) and teaches Collaborative Communication as a visiting faculty member in the Coaching for Transformation program.
Dian has designed and led workshops in the US, Europe and Asia for diverse organizations including large NGOs, multinationals, and Fortune 100 companies, including New York University, the UN Development Program, Merck, Inc., Planetree, HCL Technologies (India), and Connect NY. She regularly teaches at the NY Open Center, Kripalu, the 92nd St Y, LifeLabs and the Omega Institute, and has co-led with Marshall Rosenberg, the creator of the NVC model, an International Intensive Training (IIT). She is widely known as a highly engaging, innovative and dynamic facilitator, bringing humor, warmth and insight to her coaching, training, and design.
If you have any questions, need assistance with your order or require special seating considerations, such as wheelchair accessible seating or hearing assistance, please call Customer Service at 212.415.5500 during our Hours of Operation.
If you prefer, you can order your tickets and class enrollments by calling Customer Service at 212.415.5500 during our Hours of Operation, using Visa, MasterCard or American Express. You can also place your order by fax, by mail, or in person at our Box Office on Lexington Avenue at 92nd Street.
Have a group?
Groups of 10 or more receive a 15% discount. Please note that certain events may not qualify for a group rate. To make group arrangements or need further assistance, you may contact Customer Service at 212.415.5500 during our Hours of Operation.
About 92Y YourStage
92Y YourStage provides a venue for independent curators, performers, and educators to mount a professional production. Yourstage events are confirmed once they meet a threshold for ticket sales by a certain date.
YourStage events that are ON have been confirmed; PENDING events need to generate more ticket sales; If an event fails to generate enough ticket sales, the event will be CALLED OFF, and all ticket holders will be refunded.
Get to the front of the line!
Priority registration puts you at the front of the line to register for courses and events for an upcoming semester.
Eligible patrons will be able to order priority registration online.
Who is eligible for priority registration?
Individuals who have participated in 92nd Street Y programs over the past year in selected program areas, participants in certain memberships, and those who have made contributions of $500 or more to 92Y, are eligible to register for programs before they become available to the general public.
How do I know if I qualify?
Patrons that qualify for Priority Registration will receive packets in the mail explaining how to purchase online. Priority registration is normally mailed 2-3 weeks before a catalog is available. Registration information includes your Patron ID#. You can use this ID# to setup your login information online. This will allow you to register early for a course or event. Please note: if you receive a packet, you are only eligible to priority register for the programs covered in your packet.
Priority Registration Support
To find out if you are eligible for priority registration, don't have your Patron ID#, or having difficulty ordering online, please call 212.415.5500 or email.